Policies

Our Commitment to Your Satisfaction:

At Jera Hair Studio, your satisfaction is our top priority. We understand the importance of your hair and your overall experience. From the moment you step into our salon chair to the moment you leave, we want you to be absolutely delighted. As a dedicated professional, I emphasize the significance of realistic beauty goals and effective communication. If, for any reason, you are not entirely happy with your experience, I am committed to making the necessary adjustments so that you leave our salon feeling amazing.

Correction Services and Limitations:

We offer correction services within reasonable limits to ensure your happiness. Any correction must relate directly to the service originally discussed and performed. Requests based on a change of preference, a new desired result, or hair that has been altered after the appointment are not considered corrections and may require a separate paid service. All correction requests will be assessed based on the condition of the hair and what can be safely and reasonably achieved.

Refunds

We do not offer refunds as our aim is to build a lasting relationship with you. Challenges might arise, but we are dedicated to learning together and making the necessary adjustments to achieve your hair goals.

Time Limit for Corrections

Your color is eligible for a correction service within 10 days after your initial service. After this period, the service will no longer be available.

Styling Changes

If you or another stylist alters your hair after our service, you will not qualify for a correction service.

Special Cases

In complex situations such as ongoing color correction processes involving non-professional color applications, additional toners, treatments, and necessary services will be priced fairly on a case-by-case basis.

Appointment Policies:

Cancellations

If you need to cancel or reschedule, please do so at least 24 hours in advance to allow us to accommodate other guests. Cancellations made 2 hours or less before the appointment time will be considered a no-show.

Late Arrivals

Please arrive on time with clean and dry hair. If you are running late, inform us of your new arrival time. We offer a grace period of 15 minutes; after this, the appointment may need to be rescheduled, and you will be charged under the no-show policy.

No Show Policy

No-show appointments will be charged 100% of the missed appointment cost. A 50% deposit will be required before booking your next appointment. Continued no-shows may result in a refusal of future services.

Deposit Policy:

All deposits are non-refundable. If you need to reschedule or cancel your appointment, the deposit may be transferred and applied toward another appointment, subject to availability. Deposits cannot be exchanged for cash or returned to the original payment method.

By booking an appointment with Jera Hair Studio, the guest agrees to all policies. Please read these policies carefully to ensure a smooth and pleasant experience.